J.B. Mathews

Service Coordinator

American Roll Up Door in Orlando is hiring a Service Coordinator. The successful Service Coordinator is a highly important role in the Service Department and facilitates all aspects of the service cycle related to scheduling the service technicians' work.

Responsibilities

  • Answer phones
  • Service call entry
  • Troubleshooting residential calls
  • Scheduling and same-day dispatch
  • Contacting customers to confirm schedule
  • Ordering parts, as needed, for service work
  • Filing and recordkeeping for all service files
  • Service and office supply ordering, payable entry and accountability
  • Action lead management, entry and accountability
  • Invoicing of call-in service work for residential and commercial customers
  • Process customer credit card payments
  • Post vendor invoices for accounts payable

Job requirements

  • Excellent customer service skills
  • Ability to interact professionally with internal and external customers
  • The ability to lift 50 lbs
  • High level of organization

American Roll Up Door, a division of DuraServ Corp., has been in business since 2001 and has grown from $16 million to a $140+ million company. We have grown from 180 to 400+ employees over the last 4 years. We are looking for talented career oriented people who want to work in a fast-paced employee centric company. DurServ's company goal is to: take great care of every customer, treat employees well and with respect and be "first and best" in all markets servicing customers.

Benefits

Complete benefits package including 401K with company match

Send resumes to: leslie.henry@duraservcorp.com