J.B. Mathews

Service Coordinator

Overhead Door Austin (OHDA) is hiring a Service Coordinator. The successful Service Coordinator is a highly important role in the Service Department and facilitates all aspects of the service cycle related to scheduling service technicians' work.

Come work for a growing company that has NEVER had a layoff!

Overhead Door Austin, a division of, DuraServ Corp, has been in business since 2001 and has grown from $16 million to a $140 million company. We have grown from 180 to 400+ employees over the last 4 years. We are looking for talented career oriented people who want to work in a fast-paced employee centric company. DurServ's company goal is to: take great care of every customer, treat employees well and with respect and be "first and best" in all markets servicing customer.

Responsibilities

  • Answer phones
  • Service call entry
  • Scheduling and same-day dispatch
  • Contacting customers to confirm schedule
  • Planned Maintenance (PM) scheduling
  • Service backlog monitoring & daily labor reporting
  • Coordinating with subcontractors for service work as necessary
  • Ordering parts, as needed, for service work
  • Invoicing of call-in service work (other than key account customers)
  • Filing and recordkeeping for all service files
  • Service and office supply ordering, payable entry and accountability
  • Receive deliveries as needed

Job requirements

Excellent customer service skills

Ability to interact professionally with internal and external customers

The ability to lift 50 lbs

Fork lift certified a plus

High level of organization

Education

Degree preferred

Benefits

Complete benefits package including 401K with company match

Salary

Commensurate with experience

Send resumes to: jobs@duraservcorp.com